Return Policy

At CastMade™, we stand behind the quality and craftsmanship of our cookware. If you are not completely satisfied with your purchase, we’re here to help.

Please review our return policy below for eligibility, timelines, and return instructions.

Return Eligibility

We accept returns within 30 days of delivery for eligible items.

To qualify for a return:

• The item must be unused and in its original condition
• The item must be returned in its original packaging
• Proof of purchase or order confirmation is required

Items that show signs of use, damage caused by misuse, or missing components may not qualify for a refund.

Non-Returnable Items

The following items are not eligible for return:

• Final sale or clearance items
• Gift cards
• Items damaged through improper use or care
• Products returned without original packaging

Damaged or Incorrect Orders

If your order arrives damaged, defective, or incorrect, please contact us within 7 days of delivery.

To help us resolve the issue quickly, include:

• Your order number
• Photos of the product and packaging
• A brief description of the issue

If approved, we will provide a replacement or refund at no additional cost.

How to Start a Return

To initiate a return, please contact our support team at:

support@castmade.com

Please include:

• Your order number
• The item(s) you wish to return
• Reason for the return

Once your request is approved, return instructions will be provided.

Return Shipping

Customers are responsible for return shipping costs unless:

• The item arrived damaged
• The wrong item was received
• The product is defective

We recommend using a trackable shipping service, as CastMade™ is not responsible for lost return shipments.

Refunds

Once your return is received and inspected, we will notify you regarding the status of your refund.

If approved:

• Refunds will be issued to the original payment method
• Processing times may vary depending on your bank or payment provider
• Please allow 5–10 business days for the refund to appear

Original shipping charges are non-refundable unless the return is due to our error.

Exchanges

We currently replace items only if they are defective, damaged, or incorrect upon arrival.

For exchange requests, please contact:
support@castmade.com

Late or Missing Refunds

If you have not received your refund:

1. Check your bank account again
2. Contact your credit card provider
3. Contact your bank for processing updates

If you still have not received your refund after several business days, please contact us at:
support@castmade.com

Contact Us

For any questions regarding returns or refunds, please contact:

Email: support@castmade.com
Website: www.castmade.com

Thank you for choosing CastMade™. We appreciate your trust and support.