Warranty Policy

At CastMade™, we are committed to delivering cookware crafted for long-lasting performance and everyday reliability. Our products are designed with premium materials and careful craftsmanship to provide years of dependable cooking experience.

Please review our warranty policy below for coverage details and claim procedures.

Limited Warranty Coverage

CastMade™ cookware is covered by a Limited Lifetime Warranty against manufacturing defects in materials and workmanship under normal household use.

This warranty applies to:

• Structural defects in the cookware body
• Defects in enamel coating caused by manufacturing issues
• Faulty handles or knobs under normal use
• Manufacturing-related performance issues

The warranty is valid only for the original purchaser and is non-transferable.

What Is Not Covered

This warranty does not cover damage resulting from:

• Improper use or misuse
• Overheating or thermal shock
• Accidental drops, impacts, or abuse
• Normal wear and tear
• Cosmetic damage including scratches, stains, discoloration, or minor enamel chipping from regular use
• Use of metal utensils causing surface damage
• Improper cleaning methods
• Commercial or restaurant use
• Unauthorized modifications or repairs

Natural variations in enamel finish and slight color changes over time are considered normal and are not covered under warranty.

Proper Care Requirements

To maintain warranty eligibility, customers should:

• Follow all care and usage instructions provided with the cookware
• Avoid extreme temperature changes
• Use low to medium heat for best performance
• Hand wash when recommended
• Avoid using harsh abrasive cleaners or metal scouring pads

Proper maintenance helps preserve the cookware’s appearance and performance over time.

Warranty Claims

To submit a warranty claim, please contact our support team at:

support@castmade.com

Please include:

• Full name
• Order number or proof of purchase
• Description of the issue
• Clear photos showing the product and defect

Our team will review the claim and may request additional information if necessary.

Resolution Options

If a claim is approved, CastMade™ may, at its discretion:

• Replace the product
• Replace the defective component
• Offer store credit
• Issue a partial or full refund

Replacement items may be substituted with a comparable product if the original item is no longer available.

Shipping Costs for Warranty Claims

Customers may be responsible for shipping costs associated with returning products for inspection unless otherwise specified by CastMade™.

If the warranty claim is approved, replacement shipping costs may be covered by CastMade™.

Limitation of Liability

CastMade™ shall not be liable for incidental, indirect, or consequential damages resulting from the use or misuse of its products.

This warranty provides specific legal rights, and you may also have additional rights depending on your jurisdiction.

Contact Us

For warranty support or questions, please contact:

Email: support@castmade.com
Website: www.castmade.com

Thank you for choosing CastMade™. We appreciate your trust in our cookware and commitment to quality craftsmanship.