Shipping Policy

At CastMade™, we’re committed to delivering your cookware safely, efficiently, and with the care it deserves. Please review our shipping policy below for details regarding processing times, delivery estimates, and shipping procedures.

Order Processing

All orders are processed within 1–3 business days after payment is confirmed.

Once your order has been processed and shipped, you will receive a confirmation email with tracking information.

Please note:

• Orders are not processed or shipped on weekends or holidays.
• During high-volume periods, processing times may be slightly delayed.

Shipping Times

Estimated delivery times vary depending on your location.

United States

• Standard Shipping: 3–7 business days

Delivery times are estimates and may vary due to carrier delays, customs processing, weather conditions, or other unforeseen circumstances.

Shipping Rates

Shipping costs are calculated at checkout based on:

• Delivery location
• Package weight and dimensions
• Shipping method selected

We may occasionally offer free shipping promotions on qualifying orders.

Order Tracking

Once your order ships, you will receive a tracking number via email. Tracking information may take up to 24 hours to update after shipment.

Incorrect Shipping Information

Please ensure your shipping address is correct before placing your order.

CastMade™ is not responsible for:

• Lost packages due to incorrect addresses
• Delivery delays caused by inaccurate shipping details

If you notice an error in your shipping information, contact us immediately at support@castmade.com.

Lost or Damaged Packages

If your order arrives damaged or is lost in transit, please contact us within 7 days of delivery or expected delivery date.

Include:

• Your order number
• Photos of the damaged item and packaging (if applicable)

We will work with the shipping carrier to resolve the issue as quickly as possible.

Delivery Delays

While we strive to ensure timely delivery, CastMade™ cannot guarantee delivery dates and is not responsible for delays caused by:

• Shipping carriers
• Weather conditions
• Customs processing
• High shipping volume periods
• Other circumstances beyond our control

Contact Us

If you have any questions regarding shipping or your order, please contact us at:

Email: support@castmade.com
Website: www.castmade.com

Thank you for choosing CastMade™. We appreciate your support and look forward to being part of your kitchen experience.